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Privacy Policy

We are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This policy explains how we collect, use, and protect your data when you use this website, and your rights under the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. What Information We Collect

We may collect and process the following types of personal information:

  • Information you provide voluntarily, such as when completing a contact form or signing up to a mailing list (e.g. name, email address, phone number, company name, and message content).

  • Technical data, such as your IP address, browser type, device information, operating system, referral source, and browsing activity on our site.

  • Cookie data used to enhance functionality, analyse performance, and support security.

  • Any correspondence you send us via email, forms, or other communication channels.

We do not knowingly collect or process any special category data (e.g. health, religion, or political opinions).

2. How We Use Your Information

We only use your personal information when we have a lawful basis to do so. Typically, this includes:

  • Consent: When you submit a form or opt-in to marketing communications.

  • Legitimate interest: When it’s necessary to respond to enquiries, maintain website security, or improve user experience.

  • Contractual necessity: When processing is required to deliver services you’ve requested.

  • Legal obligation: When required to comply with UK law or respond to lawful requests.

We may use your information to:

  • Respond to your enquiries or requests.

  • Improve our website and user experience.

  • Send relevant updates, offers, or news (if you’ve opted in).

  • Monitor website performance and security.

3. How We Store and Protect Your Data

We take appropriate technical and organisational measures to secure your personal data and prevent unauthorised access, loss, or misuse.

Data is stored securely on UK or EEA-based servers wherever possible. Where third-party services store data outside the UK or EEA (for example, US-based tools such as Mailchimp or Google), they comply with recognised international data protection frameworks such as the UK Extension to the EU–US Data Privacy Framework.

We retain personal data only for as long as necessary to fulfil the purpose it was collected for, including legal, accounting, or reporting requirements.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share limited data with trusted third parties who help operate our website or business – such as hosting providers, analytics tools, and email platforms. All such parties process your data in compliance with this policy and UK GDPR.

Examples may include:

  • Website hosting provider – to securely host and maintain this website.

  • Email delivery platforms – to send contact form submissions and communications.

  • Analytics providers – to track website usage and performance.

5. Your Rights

Under UK GDPR, you have the following rights:

  • The right to access your personal data.

  • The right to have inaccurate data corrected.

  • The right to request deletion of your data (where applicable).

  • The right to restrict or object to certain processing.

  • The right to withdraw consent at any time.

  • The right to data portability (transfer to another service).

To exercise these rights, please contact us directly. We will respond to all valid requests within one month as required by law.

6. Cookies

Like most websites, we use cookies to enhance your experience, analyse traffic, and help improve our services.

Types of cookies we may use:

  • Essential cookies – Required for core site functionality.

  • Analytics cookies – Help us understand how visitors use the site.

  • Functional cookies – Support features such as video embeds or maps.

  • Marketing cookies – Set by third parties to deliver relevant content or measure campaign effectiveness.

You can manage cookies at any time through your browser settings. For more information, visit www.aboutcookies.org.

7. Analytics & Tracking

We use analytics tools (such as Google Analytics) to gather anonymous information about how visitors interact with the site. This helps us improve content, structure, and performance. No personally identifiable data is collected through analytics.

8. Embedded & Third-Party Content

This website may include embedded content such as videos, forms, or maps, and links to external websites. These external services may collect data or use cookies independently. We have no control over how they process information and recommend reviewing their privacy policies directly.

9. Downloads, Media, and External Links

Any downloadable files or links provided are accessed at your own risk. While we take care to ensure all files are safe, we recommend scanning downloads with antivirus software. We cannot be held liable for third-party content or websites linked from ours.

10. Mailing Lists & Marketing

If you subscribe to our mailing list, we’ll collect and store your details for as long as you remain subscribed. You can unsubscribe at any time using the link in our emails.

We may use email marketing tools such as Mailchimp, which securely store and process subscriber data in line with UK GDPR and international privacy standards.

11. Social Media Interaction

Our website may feature sharing buttons or embedded feeds. Interacting with these may share information with the relevant social media platform. We recommend reviewing the privacy policies of these providers directly or more detail.

12. Changes to This Policy

We may update this policy from time to time to reflect changes in law, technology, or our practices. The most recent version will always be available on this page.

13. Complaints

If you have concerns about how your data has been handled, please contact us first so we can resolve the issue.